Privacy Policy

At Tongolo Resort Beach, your privacy and trust matter to us. Whether you’re booking a stay, planning an event, or simply browsing our website, we want you to feel confident that your personal information is secure, respected, and handled with care.

1. What We Collect

When you make an inquiry, booking, or payment, we may collect:

• Your name, phone number, and email address
• Your address, nationality, and booking details
• Group or event information
• Dietary or medical notes (if shared for meal or stay arrangements)
• Payment information (securely processed by our payment partners)
• Any messages or files you send through our contact forms, email, or WhatsApp
• Technical data such as IP address, browser, device type, and pages visited

We also use cookies and analytics tools to help us understand how visitors use our site and to keep it running smoothly.

2. How We Use Your Data

Your information helps us:

• Respond to inquiries and confirm bookings
• Process payments securely
• Arrange meals, transport, and activities during your stay
• Communicate updates or offers (if you’ve subscribed)
• Improve the website experience through analytics

We never sell or rent your personal information. We only share it when necessary to deliver a service you’ve requested—for example, with payment processors or trusted partners assisting with your event or stay.

3. Cookies & Tracking

Our website uses cookies to:

• Enable core site functions
• Understand how visitors interact with our pages
• Improve speed, security, and user experience
• Show relevant ads on platforms like Facebook or Google if you’ve visited our site before

We use tools such as Google Analytics, Meta Pixel, and Microsoft Clarity (managed through WordPress Site Kit). You can manage or withdraw cookie consent at any time via our banner or browser settings.

4. Payments

We accept Visa, Mastercard, bank transfer, mobile money, and cash.
All card transactions are processed securely by third-party providers. Tongolo Resort Beach does not store or access your full card details.

5. Where Your Data Is Stored

Our site is hosted by Namecheap and uses Cloudflare for secure delivery and performance. This means your data may be processed on servers outside Uganda, but always with strong privacy and security standards.

6. Your Rights

If you’re in the EU or another region with similar privacy laws, you have the right to:

• Request a copy of your personal data
• Ask for corrections or deletion of your information
• Withdraw consent or object to specific uses of your data
• File a complaint with your local data authority

To make any of these requests, contact us directly.

7. Children’s Privacy

Our services are not directed toward children under 18. If you believe your child has shared personal data with us, please contact us so we can delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will appear here with an updated effective date.

9. Contact Us

If you have any questions about how we handle your data or cookies, please contact us at:
info@tongoloresortbeach.com